Refund policy

• You can return your product within 7 days of delivery if the product is damaged, leaking, tampered with, or if the package is compromised. Wrong product delivered.
• Wrong product delivered.
• Product post-expiration date.
• Incomplete order / Missing products.

Returns will not be accepted if:

• Products are opened, used, or altered.
• Original packaging (cartons, labels, etc.) is missing.
• The return/replacement request is generated more than 7 days after the date of delivery.
• The damaged/missing product is reported after 7 days from the date of delivery.
• The product is being returned for a reason other than a manufacturing defect.

Process:

If you would like to return a product, let us know by emailing us at info@peelsandco.com within 7 days of receiving the product. Your email should contain:

• Order ID
• Name
• Items you want to return
• Reason for return
• Please ensure to include images as proof in your email
• We will investigate and review your return request within 24 working hours.
• If, based on our examination, the product is beyond use or in damaged condition, we will request you discard the product. In this case, we will provide a replacement accordingly.
• After your product(s) are received, we will verify it against the claim and initiate the replacement or refund accordingly.

Refunds will not be issued if:

• The product returned is noticeably damaged or tampered with.
• The shipping address you provided while placing the order is incorrect.
• You have consumed part of the product and then decided to return it.
• You do not comply with the return policy stated above.

Refunds may be issued under the following circumstances:

• The product ordered by you is out of stock with us.
• The shipping address is not serviceable by us.
• You comply with the return policy stated above.
• The product returned by you is in good condition and hasn’t been tampered with.

Return Pick-up (available for most pin codes):

• Once we receive a return email request, we will initiate a reverse pickup. A service representative will visit you for the pick-up within 1 to 2 days.
• If our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.

Refund Amount Timelines:

• If you made an online payment, we will refund the amount back to the original source (debit/credit card, bank, wallet, etc.) within 7 working days of receiving the refund request from you.
• For COD orders, we will refund the amount to your bank account within 14 working days of receiving a refund request.